Lesslie Technologies AB's Terms and Conditions

 

General 

Parties

With "Lesslie", "us" or "we" referred to in these general terms and conditions for the Platform ("Terms"), Lesslie Technologies AB, reg. no. 559172-0767. With "Customer" or "you" is meant the companies using the Platform. Lesslie and the Customer are hereinafter referred to individually as a "Party" and collectively as the "Parties".

Terms

The Terms refer to these general terms and conditions and any appendices referred to by the general terms and conditions or the Agreement. In the event of conflicting provisions between these general terms and conditions, the Agreement, and/or any appendices, unless the circumstances clearly dictate otherwise, these general terms and conditions shall prevail over the Agreement and the appendices. The appendices shall apply in numerical order among themselves.

Acceptance of the Terms

The Agreement and the Terms constitute a binding agreement between Lesslie and the Customer. The Terms are deemed accepted by the Customer upon the signing of the Agreement and each time the Customer uses the Platform. In order for the Customer to use the Platform, the Customer must first sign the Agreement and accept the current Terms.

Definitions

Words and expressions capitalised shall have the meaning ascribed to them in the Terms, unless the circumstances clearly dictate otherwise.

"The App" refers to our application available via computer and/or mobile phone and related to the Service.

"The Agreement" refers to the customer agreement signed by the Customer with Lesslie through which the Customer is granted access to the Platform.

"The Website" refers to our website related to the Service (www.lesslie.se).

"Privacy Policy" refers to our privacy policy available at www.Lesslie.se.

"The Account" refers to the user account registered and created by the Customer with Lesslie via the Website and/or the App.

"The Platform" refers to one or more of the Website, the App, the Service, and/or your Account (as applicable).

"The End Customer" refers to the physical and/or legal person(s) who are customer(s) of the Customer and whom the Customer assists in any way through the Platform.

"The Service" refers to the services described in section 2 and made available via the Website, the Account, and/or the App, together with associated products, services, and information provided by us to the Customer.

Contact Information

You can contact us using any of the contact details below (together, the "Contact Information"):

Phone number: 08 5202 77 62

Email address: info@lesslie.se

The Service

Description of the Service

Lesslie is a licensed payment institution, identification number 55327, which offers financial services primarily to businesses, including payments, international payments, currency exchange, and automatic bookkeeping.

Lesslie assists import and export companies in conducting international transactions, including currency exchange, and automating related bookkeeping through the Lesslie Pay service, which includes the following service categories (collectively, the "Service Categories"). If/when additional services are added, Lesslie will notify the Customer with general information about the new service offering.

Payments & International Payments: Initiation and automation of payments and international payments.

Currency Exchange:

Initiation, automation, and currency exchange via currency accounts.

Reconciliation:

Reconciliation and reporting to business systems.

Data Management:

Collection, storage, and availability of information from banks, business systems, the Swedish Tax Agency, and other sources.

Ordering and Activation of Services

The Service Categories are ordered and activated in accordance with the instructions in the App, the Website, and/or in a separate onboarding flow, which can occur digitally or physically.

During the ordering process, the Customer needs to provide information regarding customer due diligence ("Know Your Customer" or "KYC"). This information will then be approved by Lesslie's compliance function and, in some cases, by third-party compliance functions.

During the ordering process, the Customer may need to provide information regarding integration with the Customer's business systems.

The Customer's order is confirmed when we send a confirmation via email or through the Platform. Once a confirmation has been sent, the Customer and Lesslie have entered into an agreement, and the Service is therefore activated.

Delivery of the Service

The Service is delivered continuously through a web application. In the delivery of the service, manual bookkeeping and management of the customer's international payments can also be done by an accounting consultant.

Lesslie's Commitments

Lesslie shall provide the Platform to the Customer on the terms set forth herein.

Lesslie's commitment is limited to providing the Customer access to the Platform.

Lesslie assumes no responsibility for the Customer's or any End Customer's use of the Platform or the results thereof. The Platform is provided as a tool to the Customer, and the Customer is solely responsible for the services provided to any End Customers and for the work performed using the Platform.

Lesslie is not responsible for how the Customer's End Customers use the Platform. Lesslie assumes no responsibility if the Customer's End Customers choose to use or otherwise access services competitive with the Customer through the Platform.

Customer's Commitments

Customer's Responsibilities

The Customer hereby certifies that it is not considered a consumer according to Swedish legislation. The Customer is responsible for uploading documentation via the Platform and undertakes to comply with Lesslie's current requirements and instructions regarding the use of the Platform, which are available on the Website or otherwise specified in these Terms or the Agreement.

The Customer commits to ensuring that no user allows unauthorised access to Lesslie's Platform or otherwise uses the Service improperly. It is the Customer's responsibility to ensure that passwords and login information are securely stored and to take all reasonable measures to prevent unauthorised use. The Customer is responsible for ensuring that all of its representatives, employees, End Customers, and others using the Platform on the Customer's behalf adhere to these practices. Unless otherwise required by mandatory law, Lesslie disclaims all liability for damages arising from unauthorized or improper use of passwords. The Customer shall immediately inform Lesslie of any suspicion of unauthorized use of the Platform.

Furthermore, the Customer is responsible for:

• ensuring that any End Customer is given access to and agrees to the Terms, either by the End Customer themselves accepting the Terms or by the Customer accepting the terms on behalf of the End Customer. If the Customer accepts the Terms on behalf of the End Customer, the Customer guarantees that they are authorized to enter into agreements on behalf of the End Customer and thereby bind them to the Terms. If the End Customer does not accept the Terms, the End Customer may not use the Platform.
• using the Platform in a manner consistent with the Terms, applicable laws and regulations, and industry standards.
• any errors or deficiencies in the Customer's own software.
• ensuring that the Customer has the necessary technical equipment at all times to reasonably utilise the Platform. This also applies in the event of changes in functionality due to changes in the Service or the Platform, changes in security procedures, and/or other changes in technical requirements in the market.
• digital connection to the Platform.
• maintaining protection against malicious code and ensuring that all data and information that the Customer or individual users on behalf of the Customer make available and manage within the scope of the Service (hereinafter referred to as "Customer Data") are free from viruses, trojans, worms, or other malicious software or code, and do not otherwise harm or negatively affect Lesslie's systems or the Platform. not using the Platform for illegal activities or for distributing material that is illegal or may be perceived as offensive. ensuring that its users do not violate, circumvent, remove, or affect the technology
• and security systems used by Lesslie to protect the Platform, the Service, and its content. The Customer shall ensure that its users do not act in a manner that may disrupt, overload, degrade, or damage the Platform, or otherwise cause harm to Lesslie.
• not monitor the availability, performance, or functionality of the Platform for any competitive purpose, such as accessing the Platform to develop a competing product or service or copying the Platform's features or user interface.
• not engage in resale or in any way share results generated on the Platform to create a competing service or product. not unlawfully gather information from the service or about how the service functions, with or without the use of software (also known as "scraping" and "reverse engineering").

The Customer hereby certifies that the signatory signing the Agreement has the authority to enter into the Agreement and these Terms. The Customer further certifies that the parts of the Platform that require signature on behalf of the Customer and/or require authorisation to sign payments are always executed by an authorised signatory.

In the case of payments, international payments, and similar services, the Customer undertakes to execute the orders placed. The Customer is obligated to carry out and pay for an ordered currency exchange, even if the Customer later changes their mind. In certain cases, with Lesslie's written consent, an order may be canceled at a cost covering the administrative and financial expenses incurred by Lesslie. The Customer shall promptly contact Lesslie to cancel or modify an order, and Lesslie assumes no responsibility for ensuring that the order is canceled in time. 

Use of the Platform

When using the Platform, the Customer must always comply with applicable laws, regulations, and regulatory requirements. In particular, you may not use the Platform in any way other than through the interfaces provided by us and expressly permitted under the Terms. You may not use the Platform in a manner that violates our or any third party's rights or legitimate interests.

You agree to follow all instructions and recommendations that you receive from us from time to time. You agree to be responsible for all activities that occur on your Account. Login credentials to your Account must always be securely stored, and it is prohibited to share information about your Account with any third party. If you suspect that your Account or login credentials are being used by a third party, you must contact us immediately through the Contact Information.

• We may temporarily limit the Customer's access to the Platform to:
• address technical issues or make minor technical updates.
• implement changes to the Platform to comply with changes in applicable laws and regulatory requirements.

If we need to restrict access to the Platform, we will contact you in advance. However, this does not apply to urgent issues or emergencies.

If you provide incorrect, inaccurate, or outdated or incomplete information when creating your Account, we have the right to, where applicable, reject, terminate, or modify your order and to close your Account. This also applies if you do not comply with these Terms (including, in case of suspicion of money laundering, or failure to provide requested KYC information or other mandatory regulations). Should such an event occur, we will contact you and request that you cease violating these Terms.

By using the Platform,

you agree that Lesslie collects and stores information about the companies and legal entities that you provide us access to, and that we use this information to develop new services and improve existing services both for you and for other customers, now and in the future, even after you are no longer a customer, and that we may publish said data, anonymized, on a statistical level. To provide the Platform, Lesslie may also share certain data with third parties, for example to synchronise data between the Customer's accounts in different systems, such as business systems and banking systems, but also regarding KYC information.

User Content

The Platform contains features for uploading and storing files and other information that you provide or create, either manually or automatically. You are responsible for all distribution and other actions performed by you through our Services and on your Account.

By uploading Customer Data to the Platform, you certify that you (i) have necessary rights to the Customer Data, and (ii) have permission to use the Customer Data in such a way that the Customer Data or your use of the Customer Data does not violate applicable law. Lesslie will not verify whether Customer Data has been uploaded or distributed to the Platform in a manner consistent with the law.

By uploading Customer Data to the Platform, you are aware that, depending on your settings in the portal, the Customer Data may become available to others. We are not responsible for loss of Customer Data, and we recommend that you always create a backup of Customer Data. We do not take responsibility for the accuracy of the Customer Data that you have uploaded or created.

Security in Futures Trading

In consideration of the section regarding Customer's Responsibilities, if the Customer wishes to (i) cancel, or (ii) expedite an order-placed transaction, whether or not security has been provided, Lesslie reserves the right to charge for all costs, losses, and damages incurred by Lesslie in connection with the initiated transaction by deducting the corresponding amount from the transaction amount and/or (where applicable) the amount provided as security, or by any other means that Lesslie deems appropriate.

If the Customer fails to provide adequate security in accordance with the Agreement, the Terms, or when requested by Lesslie, Lesslie has the right to cancel the order-placed transaction and is entitled to charge for the costs, losses, and damages incurred by Lesslie in connection with the initiated transaction by deducting the corresponding amount from the transaction amount and/or (where applicable) the amount provided as security, or by any other means that Lesslie deems appropriate.

Exchange Rate

By signing the Agreement and accepting these Terms, the Customer agrees to the currency exchange service and that payments will be made at the exchange rate presented before each initiated payment where all possible administrative and financial fees are included.

Customer Complaints and Customer Service

If you have any complaints, please contact our support by sending an email to complaint@lesslie.se or calling us at 08-520 277 62. Support is free of charge and is available on weekdays (excluding public holidays falling on a weekday) between 08:30–17:00 (Swedish time).

Limitation of Access to the Platform

Lesslie shall strive to provide the best possible availability of the Platform with minimal disruptions.

If, according to Lesslie's assessment, the provision of the Platform entails a risk of harm to Lesslie or to another user of the Platform, Lesslie may take such measures as are necessary under the circumstances (including disabling or restricting access to the Platform). The Customer shall be promptly notified of actions taken in relation to the Service that may impact the Customer's access to and/or use of the Service.

Lesslie has the right to take planned actions affecting the availability of the Service if necessary for technical, maintenance, operational, or security reasons. Lesslie shall perform such actions promptly and in a manner that limits disruptions. Lesslie shall notify the Customer within a reasonable time before taking action and, if possible, schedule planned actions outside normal working hours.

Lesslie has the right to immediately prevent continued use and remove content from the Platform if it can reasonably be assumed that continued use violates applicable law. Lesslie shall notify the Customer if this right is exercised.

Lesslie has the right to prevent and block the Customer's use of the Service if the Customer or the Customer's End Users use the Platform or the Service in violation of applicable law and in cases of suspected money laundering. Lesslie shall notify the Customer if this right is exercised. Lesslie has the right to prevent and block the Customer's use of the Service if the Customer fails to fulfill its obligations and commitments under the Terms and the Agreement, including failure to make payments to Lesslie.

Material and Intellectual Property Rights and Infringement of Third Party Rights

Lesslie grants you a non-exclusive right and license to use the Platform. Upon termination of this agreement, this right and license also cease.

Lesslie, or its licensors where applicable, own all rights including intellectual property rights (including but not limited to patents, copyrights, trademarks, and know-how) related to the Platform and the software therein. Nothing in the Terms shall be construed as transferring to the Customer the rights mentioned in this clause or any part thereof. Through the Terms, the Customer only obtains the limited right to use the Platform as specifically stated herein.

Lesslie owns all rights including intellectual property rights (including but not limited to patents, copyrights, trademarks, and know-how) related to the development of the Platform, which are carried out in connection with the fulfillment of Lesslie's obligations in relation to the Customer, whether such development is carried out on behalf of or in accordance with instructions from the Customer or on Lesslie's own initiative. Such development shall constitute part of the Platform and be covered by the provisions of the Terms. Through the Terms, the Customer only receives the limited right to use such development as specifically stated herein.

In cases where rights, including intellectual property rights, regarding the development of the Service are vested in the Customer according to applicable mandatory law, and the preceding paragraph cannot be applied, Lesslie hereby obtains a non-exclusive, royalty-free, and perpetual right to reuse (including the right to freely use, develop, modify, and license to third parties) the development in its business. In cases where the Customer plans to transfer the rights to a third party, the Customer undertakes, before transferring the rights to another, to grant Lesslie the right to acquire the development for reasonable compensation.

During the term of the agreement, the parties have the right to use each other's trademarks and product names to fulfill their obligations under these Terms. Nothing in the Terms shall otherwise imply the granting or transfer of any intellectual property rights between the parties.

Each Party shall, if applicable, follow the instructions provided by the other Party from time to time regarding the use of the latter's trademarks or product names. Neither of the Parties may take any action that risks damaging the other Party's trademark or goodwill.

The Customer shall immediately and in writing notify Lesslie if a third party asserts claims against the Customer alleging that Lesslie's intellectual property rights (including in the form of the Service and the Platform) infringe upon the third party's intellectual property rights. The Customer is obliged to handle all such claims in accordance with Lesslie's instructions.

Regardless of purpose, the Customer may not manipulate, attempt to gain unauthorised access to, modify, hack, repair, or otherwise adjust any of Lesslie's materials, hardware, source codes, or information.

You accept that the Service and other information, including all associated intellectual property rights, provided and made available by us, constitute our exclusive property. You may not use our exclusive property in any way for commercial purposes or for any other purpose without our written consent.

Data

Unless otherwise stated in the Terms, the Customer owns all rights to the Customer's Data, and no such rights, or any part thereof, shall transfer to Lesslie.

Lesslie has the right to use the Customer's Data for (i) the operation, maintenance, and development of the Platform, (ii) offering the Customer and third parties new services, and (iii) the administration of customer contacts, support, and tailored information about and marketing of Lesslie's services or products.

Lesslie also has the right to produce statistics using the Customer's Data. Statistics produced by Lesslie in accordance with this section constitute Lesslie's property to the extent that such statistics are anonymized, notwithstanding that such statistics are based on information belonging to the Customer.

Lesslie reserves the right to store and process information from the Customer on a server located outside the country where the Customer operates. In cases where the Customer's Data includes personal data, Lesslie is only entitled to process such personal data in accordance with personal data section.

In cases where the End User, through its authorized signatory, requests end user data, for whatever reason, Lesslie charges the Customer a fee of 1,000 (one thousand) SEK and will provide such end customer data, provided that the End Customer can authenticate themselves appropriately, for example, with Bank ID or equivalent.

Personal Data

The Customer is the data controller for the personal data that we process on your behalf in connection with your use of the Service. More information about how we process personal data is available in our Privacy Policy.

The Customer shall ensure that their employees, representatives, and/or individuals covered by Lesslie's processing of personal data under this section: (i) are aware that personal data concerning them may be processed by Lesslie; and (ii) are referred to or provided with a copy of the Privacy Policy.

Limitation of Liability

Unless otherwise prescribed by mandatory legislation, Lesslie shall not be liable for any direct or indirect damage or loss (including but not limited to lost profits, loss of reputation or goodwill, loss of production, loss of business or business opportunities, loss of income or expected savings, or loss of and/or damaged data or information) arising from or in connection with the provision of the Platform. This applies regardless of how the damage or loss was caused (including damage or loss caused by negligence) and whether the damage was foreseeable or not at the time of the Terms' entry into force (even if Lesslie has been informed of the risk of such damage or loss).

The Customer shall without limitation indemnify Lesslie in accordance with the preceding paragraph for any damage suffered by Lesslie if the person placing the order on behalf of the Customer lacks such authorisation, and the Customer is also obligated to reimburse Lesslie for the services ordered for the Customer's End Customer in their name.

If liability arises for Lesslie, Lesslie's liability, unless otherwise prescribed by mandatory law, is limited to 0.5 price base amounts according to the Social Insurance Code (2010:110), or its future equivalent.

To the extent that liability or other liability would arise for Lesslie beyond what is stated in the Terms due to negligence or intent on the part of the Customer, the Customer shall indemnify Lesslie from liability, damages, and losses, as well as reasonable and verified costs and expenses (including legal costs).

When money has been transferred from the bank that Lesslie, from time to time, uses to carry out the Customer's ordered transactions and/or payments, Lesslie's liability ceases, unless Lesslie has acted negligently or grossly negligently. If the money then "gets stuck" with an intermediary or in any other way does not reach the intended recipient, the Customer undertakes to make claims against such other party and not Lesslie.

Amendments and Additions

Lesslie has the right to unilaterally amend the Terms by notifying the Customer's contact person. Such changes to the Terms shall enter into force from the date the Customer accepts the Terms or 30 days from the date Lesslie has informed the Customer of the changes. If the Customer does not accept the changes, the Customer is not entitled to continue using the Platform. Lesslie also has the right to make changes to the Platform or how the Platform is provided without prior notice to the Customer, which obviously cannot result in any significant inconvenience to the Customer.

Privacy

Each Party undertakes, subject to what is otherwise stated in the Terms, during the term of the agreement, not to disclose to third parties, without the written consent of the other Party, any information (whether oral or in written, electronic, or other form) about the other Party's business that may be considered as trade secrets or otherwise use such information for any purpose other than fulfilling their obligations under the Terms. Information that the Party has indicated as confidential shall be considered as trade secrets, examples of which include supplier names, price information on trade goods, technical information about trade goods, and business strategies.

The confidentiality obligation does not apply to information that the Party can demonstrate to have become known to them in another way than through the Parties' cooperation or that is publicly known. The confidentiality obligation also does not apply when the Party is required by law, other regulation, or authority decision to disclose information.

Disclaimer for Defects

Unless otherwise prescribed by mandatory legislation, Lesslie provides no warranties that the Platform provided by Lesslie (including websites), or its content, operates flawlessly or that Lesslie's websites or its servers are free from viruses or other harmful features or mechanisms. If the use of the Platform leads to the loss of data or any other costs, Lesslie is not liable for these costs. The Platform and its content are provided "as is" and to the fullest extent permitted by law, Lesslie disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Lesslie makes no warranties regarding the accuracy, reliability, completeness, or timeliness of the Platform, including its content, software, text, graphics, and links.

Term of Agreement and Termination

Notice Period and Procedure

The Terms for the Platform apply from the creation of an Account and remain in effect until further notice.

The Service and/or Account, or as applicable parts thereof, may be terminated by either Party with a 14-day notice period.

If Lesslie wishes to terminate the Customer, Lesslie shall provide written notice thereof to the Customer.

Termination by the Customer shall be made by contacting Lesslie via the Contact Information.

Upon termination, each Party shall settle all outstanding fees for the Platform, or relevant part of the Platform, to the other Party. Thereafter, neither Party shall have any claims against the other Party as a result of termination.

Upon expiration of the agreement term, the Customer's access to the Platform will be immediately revoked. Services still ongoing at the time of termination shall be completed in accordance with these Terms. Obligations arising from a breach of these Terms shall continue to apply even after termination.

Termination in Advance

In addition to what is otherwise stated, each Party has the right to terminate the cooperation, the Terms, and the Agreement in writing with immediate effect if: The other Party commits a material breach of the agreement; or

The other Party is declared bankrupt, subjected to corporate reorganisation, applies for composition, suspends payments, goes into liquidation, or is otherwise considered insolvent.

Furthermore, Lesslie reserves the right to immediately terminate the Terms with the Customer if the Customer uses the Platform in a manner inconsistent with intended purposes or otherwise harmful to us or third parties.

A Party wishing to terminate the cooperation under this section shall provide written notice thereof to the other Party without undue delay after the circumstance justifying the termination became or should have become known to the Party.

Contractual Relationship after Termination Terms that explicitly or by their nature are intended to continue to apply after the termination of the Agreement and the Terms shall continue to apply upon the cessation of cooperation, regardless of the reason.

Complaints

Lesslie is only responsible for damages reported in writing no later than three (3) months after the Customer discovered or should have discovered the damage, but no later than six (6) months from the occurrence of the damage.

Errors and Delays Beyond Our Control Lesslie is not responsible for delays and errors beyond our control. If Lesslie's suppliers are delayed due to an event beyond our control, we will notify you of this as soon as possible and take action to minimize the damage from the delay. If we have fulfilled this responsibility, we are not liable for errors and delays caused by the event, but if there is a risk of a material error or delay, you can contact us to terminate the agreement and receive a refund for the part of the Service that you have paid for but not received.

Force Majeure

If Lesslie's performance of its obligations under the Terms is substantially impeded or prevented due to circumstances beyond Lesslie's control, which Lesslie could not reasonably have foreseen at the time the Terms came into force, and the consequences of which Lesslie could not reasonably have avoided or overcome, such as a general labor dispute (such as strike, blockade, boycott, and lockout), war, fire, lightning strike, flood, pandemic, epidemic, quarantine, virus outbreak, terrorist attack, amended regulatory requirements, government intervention, and errors or delays in services from subcontractors due to circumstances as stated here, this shall constitute grounds for exemption entailing exemption from damages and other consequences. The reservation regarding strike, blockade, boycott, and lockout also applies if Lesslie itself is subject to or takes such conflict action.

Other Provisions

All correspondence and other messages shall be delivered in writing through the Platform (as applicable), email, or registered mail and shall be deemed to have been received by the recipient five days after delivery for postal delivery if sent as registered mail, or the day after sending if sent via email or through the Platform, provided that the recipient has confirmed receipt. Lesslie has the right to wholly or partially assign its rights or obligations to another company within the same group as Lesslie. The Customer is not entitled to wholly or partially assign its rights or obligations without first obtaining Lesslie's written consent.

Applicable Law and Dispute Resolution

Disputes arising from the Parties' cooperation shall be finally resolved by arbitration administered at the Arbitration Institute of the Stockholm Chamber of Commerce. The Rules for Expedited Arbitration of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply unless the institute, taking into account the complexity of the case, the value of the subject matter of the dispute, and other circumstances, determines that the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply to the proceedings. In the latter case, the Arbitration Institute of the Stockholm Chamber of Commerce shall also decide whether the arbitral tribunal shall consist of one or three arbitrators. The arbitration shall take place in Stockholm, Sweden. The Swedish language shall be used in the arbitration, unless the Parties agree otherwise. The Arbitration Institute of the Stockholm Chamber of Commerce shall appoint all arbitrators. In arbitration proceedings conducted in accordance with previous section, all information disclosed and all documents submitted or issued by or on behalf of a Party or the arbitrators in such proceedings, as well as all decisions and awards made or issued in connection with such proceedings, shall be treated as strictly confidential and not used for any purpose other than the proceeding in question, nor disclosed to any third party without the prior written consent of the Party to whom the information relates or, with regard to decisions and awards, the Parties to the dispute.

The Terms, including the arbitration clause in section previous section, shall be interpreted and applied in accordance with Swedish law, except for such choice-of-law rules as would result in the application of the law of any other jurisdiction.

Company Information

Lesslie Technologies AB is registered in Sweden.

Registered address: Västra Trädgårdsgatan 9, 111 53 Stockholm.

Corporate Identification Number: 559172-0767.

VAT Registration Number: SE559172076701.